QuickBooks Payroll Support

Obtaining and Applying Standard and Enhanced Payroll Service Keys

If you received your service key, you need to apply it to your QuickBooks data file before your service is activated. Click here for complete instructions on applying service keys.

If you purchased Basic, Standard or Enhanced Payroll and have not received or misplaced the service key assigned to your company, or received a message that the service key is invalid, please access our free call back support page.

Disk Delivery Key

Once a year when your subscription for your disk delivery service renews, the disk delivery key is updated. At this time the new key is mailed to the address we have on file. If you are unsure of what to do with your new key, click here to learn how to enter the new key into QuickBooks.

If your QuickBooks is asking you to update your tax tables and you do not have the service key, you can obtain one by requesting a callback.

Renewing/Reactivating Your QuickBooks Payroll Service

As long as your credit card information is current and your QuickBooks Payroll subscription is set up to bill by credit card, your QuickBooks Payroll Subscription will be automatically renewed.

If your credit card information has changed and you need to update it, you can do it right from your QuickBooks software. Updating your payment information is fast, easy and happens over a secure connection.

  1. From the QuickBooks Employees menu, choose Payroll Services and then choose View/Change/Update Payroll Account Information.
  2. Review your Payroll Account Information page. Click Edit to update your account information.
  3. Review and update the billing and credit card information as necessary and then click Continue.
  4. On the Review Your Information page, verify the changes you made and then click Update.

To reactivate an expired payroll service, access the account maintenance page in QuickBooks.

  1. From the QuickBooks Employees menu, choose Payroll Services and then choose View/Change/Update Payroll Account Information.
  2. Click Renew in the Service Information section.
  3. Review and update the billing and credit card information as necessary and then click Continue.
  4. On the Review Your Information page, verify the changes you made and then click Update.

Credit Card Charges

If you received a charge on your credit card from Intuit, it may be your annual Payroll Subscription. To verify and confirm your account details, see your Account Maintenance Page in your QuickBooks software.

  1. From the QuickBooks Employees menu, choose Payroll Services and then choose View/Change/Update Payroll Account information.
  2. Review your Annual Billing Details.
  3. Review and update the billing and credit card information as necessary and then click Continue.
  4. On the Review Your Information page, verify the changes you made and then click Update.

If you are still unsure on why you received a credit card charge, please access our free call back support page.

Incorrect Charge For Payroll

There are a couple of things to consider when there appears to be an incorrect or duplicate charge.

  1. If the charges are two different amounts, you may have another Intuit service that appears under a similar name on your statement. For example, you may also have QuickBooks technical support or an annual billing to receive the newest version of QuickBooks every year (this is the Plus part of Enhanced or Assisted Plus, also called version protection).
  2. If the charges are the same amount, you may want to speak with your financial institution first. Sometimes what appears to be duplicate charge is not an actual double billing.

If neither of these situations are true, you can request a customer service representative to call you back. We will gladly refund duplicate billings and do not charge for the callback request.

Cancel Your Payroll Service Subscription

To cancel your payroll service subscription, please have your subscription number ready and contact Intuit Payroll Services.

You can find your subscription number in the Get Payroll Updates window by going to the Employees menu and clicking Get Payroll Updates. A payroll service representative will guide you through the cancellation process.

To speak with a service representative about canceling your payroll service, please access the call back request page.